Shipping policy
Processing Times
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Please note that processing times may be longer during holidays, sales periods, or other busy seasons.
Shipping Rates
Shipping costs are calculated at checkout and depend on the destination and size of the order.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer and are not included in the shipping cost.
Estimated Delivery Times
Estimated delivery times are as follows:
- United Kingdom: 2–5 business days
- Europe: 3–10 business days
- International: 5–20 business days
Please note that these are estimates only and delivery times cannot be guaranteed.
Customs and Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order is returned to us, additional shipping charges may apply to resend the package.
Lost, Delayed, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.
If your package is lost, delayed, or arrives damaged, please contact us and we will do our best to assist you in resolving the issue with the carrier.
Order Tracking
Tracking information will be provided once your order has been dispatched, where tracking is available for the selected shipping service.
Contact
If you have any questions regarding shipping, please contact us at:
diabojewellery@gmail.com