Refund policy

We take great care in ensuring that every piece is thoroughly inspected before it is packaged and shipped.

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. To be eligible for a refund, items must be returned in their original condition, unworn, unused, and with any original packaging.

Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.

Once we have received and inspected the returned item(s), a refund will be issued for the value of the item(s) only. Refunds will be processed using the original payment method and may take several business days to appear in your account.

Please note that due to the handmade nature of our products, slight variations in colour, shape, size, and pattern are to be expected and are not considered defects. These natural differences are part of the unique character of each piece.

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with photographs and details of the issue. We will work with you to resolve the matter as quickly as possible.

To initiate a return, please contact us at diabojewellery@gmail.com with your order number and reason for the return.